Software

New CEM HA Suite Provides Holistic Customer Experience Management

Posted on 1 April 2012 by David Jacques

Customer input Ltd announces today the launch of CEM HA Suite, the first ever total customer experience management solution. It automates in-depth analysis of customer attitudes, behaviors and needs across all company touch-points and includes company policies and procedures management and training modules.

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Customer Experience Management is Not Software

Posted on 24 May 2010 by David Jacques

Most people and many businesses still do not fully grasp the breadth of Customer Experience. And the increasing number of companies offering software that claims to manage the customer experience makes grasping its holistic nature yet more difficult.

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