• Customer Experience Management is Not Software
  by David Jacques - 24 May 2010

• Extending the Customer Experience Lifecycle
  by David Jacques - 26 August 2009

• The Holiday Travel Experience
  by David Jacques - 26 August 2009

• Service Innovation Case Study: Online Savings Account
  by David Jacques - 17 February 2009

• Do the Test: Selective Attention and Advertising
  by David Jacques - 08 April 2008

• Personalization of the Mobile User Experience
  by David Jacques - 22 March 2008

• Are Designers Reinventing Research?
  by David Jacques - 13 December 2007

• Web Information Architecture and the Myth of the Few Clicks
  by David Jacques - 06 September 2007

• Mobile User Research: Recent Findings and Ideas
  by David Jacques - 14 June 2007

• The New TED and Chapter-marking
  by David Jacques - 17 April 2007

• Smartone-Vodafone's Broadband To Go
  by David Jacques - 01 December 2006

• How Cultural Differences Really Affect Research in China
  by David Jacques - 23 November 2006

• Ad Testing: Does Cathay's New Campaign Move People?
  by David Jacques - 08 December 2005

• Projective Techniques: Eliciting Deeper Thoughts
  by David Jacques - 30 September 2005

• Customer Experience Optimization
  by David Jacques - 01 April 2005

• Retail Optimization Example: Keeping the Boys Busy
  by David Jacques - 12 January 2005

• The Empathic Search Engine
  by David Jacques - 05 November 2004

• Helping Customers Call: IVRS Tips
  by David Jacques - 10 September 2004

• Objectivity of the Moderator
  by David Jacques - 01 April 2004

• Do-it-yourself Misleading Research
  by David Jacques - 04 March 2004